2 Hearts To 1 - Return and Refund Policy

Effective Date: 8/17/23

At 2 Hearts To 1, we want you to have a satisfying shopping experience. We understand that sometimes returns and refunds may be necessary. This Return and Refund Policy outlines the procedures and guidelines for returning products and requesting refunds. By making a purchase from our website (www.2heartsto1.com), you agree to the terms of this policy.

1. Returns Eligibility:

We accept returns for the following reasons:

• Damaged or Defective Items: If you receive a product that is damaged or defective, please contact us within 5 days of receiving the item.
• Incorrect Items: If you receive an item different from what you ordered, please contact us within 5 days of receiving the item.

2. Returns Process:

To initiate a return, please follow these steps:

1. Contact our customer support team at love@2heartsto1.com within 5 days of receiving the product.
2. Provide your order number, a description of the issue, and clear photos of the product showing the issue.
3. Our customer support team will review your request and provide you with instructions for returning the item.

3. Refund Process:

Once we receive and inspect the returned item, we will notify you of the status of your refund. Refunds will be processed using the original payment method used for the purchase. Please allow 7 business days for the refund to appear in your account.

4. Non-Eligible Returns:

We do not accept returns for the following:

• Products that have been used, washed, or altered.
• Items without original tags or packaging.
• Items damaged due to misuse, neglect, or normal wear and tear.

5. Shipping Costs:

For eligible returns due to damaged, defective, or incorrect items, we will provide a prepaid return shipping label. If the return is not due to our error, the cost of return shipping will be the responsibility of the customer.

6. Exchanges:

We currently do not offer direct exchanges. If you would like to exchange an item for a different size, color, or style, please follow the returns process and place a new order for the desired item.

7. Contact Us:

If you have any questions or concerns regarding our Return and Refund Policy, please contact our customer support team at: Email: love@2heartsto1.com 

Mailing Address: email us at love@2heartsto1.com

Thank you for choosing 2 Hearts To 1. We are committed to ensuring your satisfaction and addressing any issues promptly and professionally.

Sincerely,

2HeartsTo1 Customer Service Team

2 Hearts To 1 - Privacy Policy

Effective Date: 8/17/23

Your privacy is important to us at 2 Hearts To 1. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you use our website (www.2heartsto1.com) and engage with our services. By accessing or using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect:

We may collect various types of information, including but not limited to:

• Personal Information: Name, email address, postal address, phone number, and payment information.
• Usage Data: Information about how you interact with our website, such as pages visited, browsing activity, and click-through rates.
• Log Data: Information about your device, browser type, IP address, and access times.
• Cookies: We use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic.

2. How We Use Your Information:

We use the collected information for purposes including, but not limited to:

• Processing and fulfilling your orders.
• Communicating with you regarding your purchases, account, or promotional offers.
• Improving our website and services based on user preferences and feedback.
• Analyzing trends and user behavior to enhance the user experience.
• Preventing fraudulent activity and ensuring the security of our website.

3. Disclosure of Information:

We may share your information with:

• Trusted third-party service providers to assist us in providing our services.
• Business partners and affiliates for marketing and promotional purposes.
• Legal authorities if required by law, or to protect our rights, privacy, safety, or property.

4. Your Choices:

You can choose to:

• Opt-out of receiving promotional emails by following the unsubscribe instructions provided.
• Disable cookies in your browser settings, although this may impact your browsing experience.

5. Data Security:

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, or alteration. However, no method of data transmission over the internet is entirely secure.

6. Children's Privacy:

Our website is not intended for children under the age of [13/16/18]. We do not knowingly collect or store personal information from minors.

7. Changes to the Privacy Policy:

We reserve the right to update or modify this Privacy Policy at any time. When we make changes, we will revise the "Effective Date" at the top of the policy.

8. Contact Us:

If you have any questions, concerns, or requests related to your personal information or this Privacy Policy, please contact us at: Email: love@2heartsto1.com  

Mailing Address: Email us at love@2heartsto1.com 

Thank you for entrusting your personal information with 2 Hearts To 1. We are committed to protecting your privacy and providing a safe and enjoyable online experience.

Sincerely,

2HeartsTo1 Privacy Team

2 Hearts To 1 - Terms of Service

Welcome to 2 Hearts To 1! We're delighted to have you as a valued customer. Before you start enjoying our products and services, please take a moment to read through our Terms of Service carefully. By accessing or using our website (www.2heartsto1.com) and purchasing our products, you agree to comply with these terms and conditions.

1. Acceptance of Terms: By accessing or using our website, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. If you do not agree with any part of these terms, please refrain from using our website and services.

2. Products and Services: 2 Hearts To 1 offers a range of high-quality clothing and accessories. We strive to provide accurate product descriptions, images, and pricing information. However, we reserve the right to modify, discontinue, or update any product or service without prior notice.

3. Ordering and Payment: When placing an order, you agree to provide accurate and complete information. All payments are processed securely through our trusted payment gateway partners. We accept major credit and debit cards, as well as other payment methods as specified on our website.

4. Shipping and Delivery: Please refer to our Shipping Policy for detailed information regarding order processing, shipping times, and lost packages. We aim to provide a smooth and efficient shipping experience for our customers.

5. Returns and Refunds: Our Returns and Refunds Policy outlines the procedures and conditions for returning products and requesting refunds. We encourage you to review this policy before making a purchase.

6. Intellectual Property: All content on our website, including text, images, graphics, logos, and trademarks, are protected by intellectual property rights and may not be used without prior written consent from 2 Hearts To 1.

7. User Conduct: When using our website and services, you agree not to engage in any unlawful, harmful, or abusive activities. You also agree not to violate the rights of others or interfere with the functioning of our website.

8. Privacy and Data Protection: Your privacy is important to us. We collect and handle your personal information in accordance with our Privacy Policy, which can be found on our website.

9. Limitation of Liability: 2 Hearts To 1 is not liable for any direct, indirect, incidental, or consequential damages arising from the use of our products or services. We strive to provide accurate information, but we do not guarantee the accuracy, completeness, or reliability of our content.

10. Governing Law and Dispute Resolution: These Terms of Service are governed by the laws of [Jurisdiction], without regard to its conflict of laws principles. Any disputes arising out of or related to these terms will be resolved through arbitration in accordance with the rules of [Arbitration Association] in [Jurisdiction].

11. Changes to Terms: 2 Hearts To 1 reserves the right to update or modify these Terms of Service at any time without prior notice. It is your responsibility to review these terms periodically for any changes.

Thank you for choosing 2 Hearts To 1. If you have any questions or concerns regarding our Terms of Service, please contact our customer support team at [customer support email or phone number].

Last Updated: August 17th, 2023 

Sincerely,

2HeartsTo1 Customer Service Team

Shipping Policy for 2HeartsTo1:

Thank you for choosing 2HeartsTo1 for your shopping needs. We strive to provide you with high-quality products and a seamless shopping experience. Please read our shipping policy carefully to understand our shipping processes and procedures.

Order Processing: Orders placed with 2HeartsTo1 will be processed within 7-10 business days from the date of purchase. Please note that business days exclude weekends and public holidays. Once your order has been processed and shipped, you will receive a confirmation email with tracking information.

Shipping Time: After processing, your order will be shipped using the selected shipping method. Shipping times may vary depending on your location and the chosen shipping option. Estimated shipping times are as follows:

• Standard Shipping: 7-10 business days
• Expedited Shipping: 3-5 business days

Lost Packages: In the rare event that a package is lost during transit, we regret any inconvenience this may cause and understand your concern. Please note that 2HeartsTo1 is not responsible for lost or stolen packages. However, we are committed to assisting you in resolving the issue.

Claim Process: If you believe your package has been lost in transit, please follow these steps:

1. Contact Shipping Company: Initiate a claim with the shipping company responsible for delivering your package. You can find the relevant contact information and instructions on the tracking page or on the shipping company's website.
2. Gather Information: When filing a claim, you may be required to provide specific information, such as the tracking number, shipping details, and any relevant documentation.
3. Notify 2HeartsTo1: While we are not responsible for lost packages, we value your satisfaction and want to assist you in any way we can. After initiating a claim with the shipping company, please notify us at love@2heartsto1.com so that we can keep track of the situation.
4. Resolution: The shipping company will conduct an investigation into the lost package. Once the investigation is complete, the shipping company will determine the outcome and notify you of the resolution.

Please note that the outcome of the claim process is solely determined by the shipping company. While we will do our best to support you throughout the process, any compensation or resolution will be subject to the shipping company's policies and procedures.

We appreciate your understanding and cooperation. If you have any further questions or concerns about our shipping policy, please don't hesitate to contact our customer support team at [customer support email or phone number].

Thank you for choosing 2HeartsTo1 for your shopping needs. We look forward to serving you!

Sincerely,

Customer Service Team 2HeartsTo1

Contact Information:

We value open communication and are here to assist you. If you have any questions, concerns, or feedback, please don't hesitate to get in touch with us. Our dedicated customer support team is ready to help you.

Customer Support: Email: love@2heartsto1.com 

Business Inquiries: For business-related inquiries, collaborations, and partnerships, please contact us at: Email: love@2heartsto1.com 

Mailing Address: Email us at love@2heartsto1.com

We are committed to providing excellent service and ensuring your satisfaction with our products and services. Feel free to reach out to us at any time, and we'll be happy to assist you.

Thank you for being a part of the 2 Hearts To 1 community!

Sincerely,

2HeartsTo1 Customer Service Team