Refund policy

2 Hearts To 1 - Return and Refund Policy

Effective Date: 8/17/23

At 2 Hearts To 1, we want you to have a satisfying shopping experience. We understand that sometimes returns and refunds may be necessary. This Return and Refund Policy outlines the procedures and guidelines for returning products and requesting refunds. By making a purchase from our website (www.2heartsto1.com), you agree to the terms of this policy.

1. Returns Eligibility:

We accept returns for the following reasons:

  • Damaged or Defective Items: If you receive a product that is damaged or defective, please contact us within 5 days of receiving the item.
  • Incorrect Items: If you receive an item different from what you ordered, please contact us within 5 days of receiving the item.

2. Returns Process:

To initiate a return, please follow these steps:

  1. Contact our customer support team at love@2heartsto1.com within 5 days of receiving the product.
  2. Provide your order number, a description of the issue, and clear photos of the product showing the issue.
  3. Our customer support team will review your request and provide you with instructions for returning the item.

3. Refund Process:

Once we receive and inspect the returned item, we will notify you of the status of your refund. Refunds will be processed using the original payment method used for the purchase. Please allow 7 business days for the refund to appear in your account.

4. Non-Eligible Returns:

We do not accept returns for the following:

  • Products that have been used, washed, or altered.
  • Items without original tags or packaging.
  • Items damaged due to misuse, neglect, or normal wear and tear.

5. Shipping Costs:

For eligible returns due to damaged, defective, or incorrect items, we will provide a prepaid return shipping label. If the return is not due to our error, the cost of return shipping will be the responsibility of the customer.

6. Exchanges:

We currently do not offer direct exchanges. If you would like to exchange an item for a different size, color, or style, please follow the returns process and place a new order for the desired item.

7. Contact Us:

If you have any questions or concerns regarding our Return and Refund Policy, please contact our customer support team at: Email: love@2heartsto1.com 

Mailing Address: email us at love@2heartsto1.com

Thank you for choosing 2 Hearts To 1. We are committed to ensuring your satisfaction and addressing any issues promptly and professionally.

Sincerely,

2HeartsTo1 Customer Service Team